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VILUMI

Account

Privacy policy

Last updated: 12.11.2024

Vilumi ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or interact with our website ("Site") and services. By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

 

1. Information We Collect

a. Information You Provide to Us:

  • Contact information: name, address, phone number, email.

  • Order details: billing and shipping addresses, payment confirmation.

  • Account details: username, password, and security questions.

  • Shopping activity: items viewed, added to cart, or purchased.

  • Customer support details: information shared during communications.

b. Information We Collect Automatically:

  • Usage data: IP address, browser type, device details, pages visited, and interaction data collected through cookies and similar technologies.

c. Information from Third Parties:

  • Payment processors: payment details (e.g., card information).

  • Marketing partners: insights into preferences or advertising effectiveness.

 

2. How We Use Your Information

  • To Provide Services:

    • Process orders, payments, returns, and exchanges.

    • Maintain and manage your account.

  • For Communication:

    • Send updates about orders and respond to inquiries.

  • For Marketing and Personalization:

    • Send promotional offers and tailor our services to your interests.

  • For Security and Fraud Prevention:

    • Protect against unauthorized activity and ensure Site integrity.

 

3. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience, analyze Site performance, and support marketing initiatives. You can manage cookie preferences through your browser settings. Blocking cookies may impact certain Site functionalities.

 

4. How We Share Your Information

We may share your information in the following situations:

  • Service Providers: Payment processors, shipping companies, and IT service providers.

  • Marketing Partners: Advertising networks to deliver tailored promotions.

  • Legal Compliance: To comply with applicable laws or protect our rights.

  • Business Transfers: During mergers or acquisitions.

We do not sell personal information for monetary gain.

 

5. Data Retention

We retain your information only as long as necessary to fulfill purposes outlined in this policy, comply with legal obligations, or resolve disputes.

 

6. Your Rights

Depending on your location, you may have rights under data protection laws, including:

  • Access to personal data.

  • Correction of inaccurate information.

  • Requesting deletion of your data.

  • Opting out of marketing communications.

Contact us at [Insert Contact Email] to exercise these rights.

 

7. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect information from children. Parents can contact us to request deletion of any data provided by a child.

 

8. Third-Party Links

Our Site may link to external platforms. We are not responsible for the privacy practices of these platforms. Review their policies before providing information.

 

9. Security

We implement safeguards to protect your data but cannot guarantee complete security. Please avoid transmitting sensitive information through unprotected channels.

 

10. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Revisions will be posted with an updated "Last updated" date.

 

Contact Us

For questions about this policy, contact us at:

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